❓ Frequently Asked Questions (FAQ) – Chesterfield Copper

1. What types of cookware do you offer?

We offer a wide range of premium cookware including copper pans, stainless steel pots, non-stick skillets, cast iron pans, sauté pans, and multipurpose sets. Each product is designed to ensure even heat distribution, durability, and ease of use.

2. Are your products safe for all stovetops?

Yes! Most of our cookware is compatible with gas, electric, ceramic, and induction stovetops. Always check the product specifications for stovetop compatibility.

3. How should I care for my copper cookware?

To maintain the beauty and longevity of your cookware:

·         Wash with mild soap and a soft sponge.

·         Avoid abrasive materials and harsh chemicals.

·         Dry immediately after washing to prevent water spots.

·         Polishing occasionally will maintain its brilliant shine.

4. Do your pans come pre-seasoned?

Some of our cookware, such as cast iron pans, comes pre-seasoned for immediate use. For copper and stainless steel, we recommend following our care instructions for best results.

5. Do you ship internationally?

Yes! We ship to select countries worldwide. Delivery times vary depending on destination, customs processing, and local carrier schedules. Customers are responsible for customs duties, VAT, or import taxes.

6. How long will shipping take?

·         Standard Shipping (U.S.): 3–5 business days

·         Expedited Shipping (U.S.): 2–3 business days (additional fees apply)

·         International Shipping: Varies by country; please allow 7–21 business days depending on customs and carrier processing times.

7. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear on the carrier’s website.

8. What if my order is delayed or lost?

While rare, delays may occur due to weather, customs, or carrier issues. Contact us immediately if your order has not arrived. We will assist in filing claims with the carrier and tracking your package.

9. What is your return and refund policy?

·         Returns are accepted within 30 days for unused items in their original packaging.

·         Damaged or defective items are eligible for replacement or full refund at no extra cost.

·         Refunds are processed to the original payment method after inspection.

10. Do you offer product warranties?

Yes! All Chesterfield Copper products come with a limited 1-year warranty against manufacturing defects. This does not cover normal wear, misuse, or accidental damage.

11. Can I exchange an item?

Yes. Exchanges are available for items of equal value. Contact our support team within 7 days of receiving your order to arrange an exchange.

12. Do you provide bulk or wholesale orders?

Yes! We work with restaurants, culinary schools, and retailers for bulk or wholesale purchases. Please contact admin@stlukescenter.shop with your inquiry.

13. Are your products eco-friendly?

Yes! We are committed to sustainable practices, using eco-friendly materials and packaging whenever possible, to minimize our environmental impact.

14. Can I use your cookware in the oven?

Most of our cookware is oven safe up to 450°F (232°C). Check the product description for exact temperature limits.

15. Are your copper pans reactive with acidic foods?

Copper can react with acidic foods if not lined. All Chesterfield Copper pans are lined with stainless steel or safe coatings to prevent reactions and ensure safe cooking.

16. Do you provide cooking tips or recipes?

Yes! Visit our website and social media channels for exclusive recipes, tips, and product guides to help you get the most out of your cookware.

17. How do I clean stubborn stains or burnt food?

·         For non-stick cookware: Soak in warm, soapy water and gently wipe.

·         For copper or stainless steel: Use a mixture of vinegar and salt or a specialized cleaner.

·         Avoid abrasive pads to maintain the surface.

18. Can I gift Chesterfield Copper products?

Absolutely! Our cookware sets make excellent gifts for weddings, housewarmings, or culinary enthusiasts. Gift wrapping is available for select products.

19. What should I do if my cookware arrives damaged?

Contact us immediately at admin@stlukescenter.shop with photos of the damage. We will arrange a replacement or refund promptly.

20. Do you offer customer support for product questions?

Yes! Our support team is available Monday–Friday, 9 AM – 6 PM (CST), and Saturday 10 AM – 4 PM. We respond to inquiries within 24 hours on business days. You can reach us via email or phone for any questions about products, shipping, or care instructions.